International

The former co-founder and CEO of Webhelp — now Concentrix — will take the floor on June 25 in front of a room full of BPO executives.

The DGSI is gradually turning its back on Palantir and choosing ChapsVision, a French provider that was largely unknown until now. The French government wants to reduce its dependence on GAFAM and Palantir.

Is the Val d'Oise the heartland of American rock? In 1975, Glenn Frey, Don Henley, and a future world pizza champion crossed paths in Chauvry, a small town in the Val d'Oise.

Can a company use its CRM to retain customer data longer than the law allows? France's data protection authority (CNIL) says no, and is threatening Jean-François Rial's company with a fine that could reach 1.8 million euros. The travel company's management argues, among other things, that retaining the memory of commercial relationships is useful to them. Quite a topic.

The Nestlé subsidiary will close its in-house French call center in Lyon and relocate it to Morocco with Concentrix. According to multiple sources, 180 jobs will be eliminated. The coffee and customer experience specialist, repeatedly recognized for...

In 1932, in Paris, there were between 25,000 and 30,000 taxis. The CFAP (Compagnie française des automobiles de place), the forerunner of G7, was looking for honest, customer-focused drivers. The White émigrés were ideal candidates, perfectly suited to the ambitious standard of transport and customer experience the company wanted to establish.

A French first: a conversational AI agent generated revenue through outbound call campaigns…and didn't destroy a single job! Interview with Thina Cadierno, CEO of RETIF Group (a subsidiary of the Raja Group), and her new BFF, Stéphanie Delestre, CEO of Volubile.ai.

The local subsidiaries of Orange, Carrefour, BCR, and Unicredit are fighting to keep using it — like Ukrainians defending their ground. Yesterday in Bucharest, we witnessed a remarkable B2B conference.

Despite a sluggish business climate, there are entrepreneurs and sales directors out there who are managing to boost revenue of large and small companies  — creating traffic into their stores, getting the phones ringing in their call centers. Manuel Jacquinet* is bringing them together for the third time, in Paris, on June 25. "Tell Me All About It" is this year's theme. 

How does Salesforce make money? By locking in its customers, its installed customer base? By selling 18$ branded toddler socks? A major automotive executive speaks out. What can AI agents actually do, who should you build them with, and who should deploy them?

On June 2nd, the Park Hyatt Paris-Vendôme and the Mandarin Oriental will officially lose their palace status in the French capital, along with the Byblos in Saint-Tropez and the Hôtel du Palais in Biarritz. Their shareholders and directors are about to experience what top chefs go through every year when the Michelin Guide comes out: the dread of being downgraded. What exactly is a palace?

The Gibert bookstores, Joseph and Jeune, have been an extraordinary human, entrepreneurial, and family adventure. You absolutely must read — Les Passeurs d'histoires by Françoise Kerymer, just released by Buchet-Chastel, which tells the story of this french "cultural institution."

In the 1980s, many artists of African origin made their way to the Paris suburbs to record their first albums. They couldn't afford the rates at Ferber, Pathé-Marconi, Studio de la Grande-Armée, or Mega — all legendary studios. Angélique Kidjo still remembers Studio Johanna in Bagnolet. Pierre Braner remembers Studio Harry Son in Pantin.

Thousands of stores and factories close in city centers every year, mostly in silence. But when a beloved bookstore struggles, or a publishing house changes its CEO, the noise is deafening. Twenty-seven years after Alain Souchon's song about the Left Bank, what has really changed in the Latin Quarter?

Foundever, the world’s third-largest call center operator saw its financial situation worsen in the second half of 2025, prompting S&P Global to downgrade its credit rating

In contact centres, time is a punishing variable. With MyWatchTower, Intelcia is transforming its WFM management. Aggregated reports, previously available with a lag of up to one hour, are now accessible in near real time, offering a 360° view of operational performance. A development that repositions Workforce Management as a structuring competitive advantage in a BPO sector under pressure.

In Arles, we booked and stayed at the Nord-Pinus, recently renovated, independently run. Directly through the establishment's website. Can a hotelier do without OTAs, star ratings, Pascale Venot, Atout France...?

Come In, It's Open! Stories and secrets from Parisian building caretakers. Manuel and Marie-Thérèse Esteves arrived in the 1970s, fleeing Portugal and the Salazar dictatorship. On the street leading to Sciences-Po Paris, Manuel is a well-known figure and navigates police roadblocks with ease.

Orange France has announced the large-scale deployment of a tool for monitoring call center agents' conversations, enhanced with AI. According to management, this speech analytics tool will "enrich" the customer relationship. For one of the main trade unions, however, it is a mass surveillance tool, deployed illegally and without any consultation.

At the customer service department — which handles thousands of tickets per year and employs twenty people — requests must be tracked promptly, with a global overview. Ino CX was chosen for this purpose, integrated with Zendesk.